Terms and conditions

§11 Complaint and warranty


1.1 The Sales Agreement covers new Products.
1.2. Complaints should be submitted in writing or electronically to the address provided below
these Regulations, the Seller’s addresses or using electronic means
complaint form provided by the Seller on one of the subpages
Store.
2. It is recommended that the complaint include, among others: a concise description of the defect, circumstances (incl
date) of its occurrence, data of the Customer submitting the complaint, and the Customer’s request
due to a defect in the goods.
The Seller will respond to the complaint request immediately, no later than
within 14 days, and if it does not do so within this period, it is considered that the Customer’s request has been accepted
considered justified.
Goods returned under the complaints procedure should be sent to the address provided in
§ 3 of these Regulations.
If a warranty has been granted for the Product, information about it and its
content will be included in the Product description in the Store.

 

§12 Extrajudicial methods of dealing with complaints and pursuing claims


1. Detailed information regarding the Consumer’s ability to use
extrajudicial methods of dealing with complaints and pursuing claims, and
the rules for access to these procedures are available at the offices and on the websites
online district (municipal) consumer ombudsmen, organizations
social, whose statutory tasks include consumer protection,
Provincial Inspectorates of the Trade Inspection and at the following addresses
websites of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php;
http://www.uokik.gov.pl/sprawy_zdrowie.php and
http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following sample options to use:
extrajudicial methods of dealing with complaints and pursuing claims:
a. The consumer is entitled to apply to a permanent arbitration court
consumer, referred to in Art. 37 of the Act of 15 December 2000 on Inspection
Handlowa (Journal of Laws of 2014, item 148, as amended), with a request to resolve the dispute
arising from the Agreement concluded with the Seller.
b. The consumer is entitled to contact the provincial inspector of inspection
Commercial, in accordance with Art. 36 of the Act of 15 December 2000 on Trade Inspection
(Journal of Laws of 2014, item 148, as amended), with a request to initiate proceedings
mediation regarding the amicable settlement of the dispute between the Consumer and
Seller.
c. The consumer can obtain free assistance in resolving the dispute between
him and the Seller, also using the free assistance of the district (municipal)
consumer ombudsman or social organization whose statutory tasks include
consumer protection (including Consumer Federation, Consumer Association
Polish).

 

§13 Personal data in the Online Store

 

The administrator of Customers’ personal data collected via the Store
the online store is the Seller.
1. Detailed information regarding the processing of personal data by
the seller – including other purposes and basis for data processing, a
also about data recipients – can be found in the Privacy Policy available in the Store –
due to the principle of transparency contained in Parliament’s general regulation
European and Council (EU) on the protection of personal data – „GDPR”.
2. Customers’ personal data collected by the administrator via the Store
online are collected for the purpose of implementing the Sales Agreement, and if the Customer consents to
is consent – also for marketing purposes.
The basis for the processing of personal data in this case is: sales contract
or actions taken at the request of the Buyer, aimed at concluding the contract (Article 6
paragraph 1 letter b GDPR), the Seller’s legal obligation related to
accounting (Article 6(1)(c)) and the legally justified interest of the Seller,
involving the processing of data for the purpose of establishing, investigating or defending
possible claims (Article 6(1)(f) of the GDPR).
3. The recipients of personal data of Online Store Customers may be:
a. In the case of a Customer who uses the delivery method in the Online Store
by post or courier, the Administrator provides the collected data
the Customer’s personal data to the selected carrier or intermediary carrying out the shipment
at the request of the Administrator.
b. In the case of a Customer who uses a payment method in the Online Store
electronically or by payment card. The Administrator provides the collected personal data
the Customer, the selected entity handling the above-mentioned payments in the Store
online.

4. The customer has the right to access and correct his data.
5. Providing personal data is voluntary, although not providing the data indicated in
The Regulations on personal data necessary to conclude the Sales Agreement apply
impossibility of concluding this contract.


§14 Final provisions


Contracts concluded via the Online Store are concluded in Polish.
2. The Seller reserves the right to make changes to the Regulations from time to time
the reasons are: changes in legal regulations, changes in payment and delivery methods – incl
to the extent that these changes affect the implementation of the provisions of this
Regulations. The Seller will inform the Customer about each change at least on the 7th day
days in advance.
3. Matters not regulated in these Regulations shall apply
generally applicable provisions of Polish law, in particular: the Code
civil; Act on the provision of electronic services; Act on rights
consumer, Personal Data Protection Act.
4. The customer has the right to use extrajudicial methods of dealing with complaints
pursuing claims. To this end, he or she may submit a complaint via the EU
ODR online platform available at:
http://ec.europa.eu/consumers/odr/.

JĘZYK
WALUTA
WP-PLUGIN logo
[gtranslate]